Shipping & Delivery

At ZenPurity, we believe achieving a state of well-being should be a seamless experience from the moment you place your order. To support this, we are pleased to offer complimentary, tracked shipping on all orders.

Global Reach We are proud to offer shipping services to over 200 countries, helping bring purification backed by science to homes around the world. To ensure efficient delivery, your order will be dispatched from the nearest fulfillment center with available inventory.

Please note: While we ship globally, there are a few remote locations we are currently unable to serve. If your address is in one of these regions, our support team will contact you directly to discuss alternative solutions.

Address Accuracy To ensure your order reaches you without delay, please take a moment to verify that your shipping address is correct before completing your purchase. zenpurity is not responsible for orders shipped to an incorrect address provided by the customer. In the rare event that an error is made on our part, we will dispatch a replacement order at no additional cost to you.

Customs & Duties We handle all customs and import duties on our end. The price you see at checkout is the final price you pay, with no hidden fees, ensuring a smooth and transparent delivery process.

A Note for Pre-Order Shipments: For new product launches or high-demand items available for pre-order, please anticipate a shipping timeframe of approximately 1 to 2 months. This extended lead time is essential to our commitment to scientific rigor and uncompromising quality. It allows for the sourcing of specialized components and ensures that each unit undergoes a multi-stage quality assurance and performance testing protocol. This meticulous process guarantees your product meets the scientific benchmarks you expect from zenpurity. The standard delivery estimates below will apply after your pre-order has been dispatched.

Estimated Delivery Times All orders are processed and dispatched within 24 business hours. The delivery timelines below are estimates and commence from the date of dispatch.

United Kingdom 5-7 Business Days

United States 5-9 Business Days

Canada 8-14 Business Days

Australia, New Zealand 5-12 Business Days

Germany, Netherlands, Belgium 5-12 Business Days

Norway, Sweden, Denmark 8-18 Business Days

Malta 6-12 Business Days

Rest of World 15-30 Business Days

Maximum delivery time is 15 business days for most major regions, though external factors beyond our control, such as customs processing, may occasionally cause delays.

Order Tracking Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Please note that for some shipping carriers, it may take 2-5 business days for the tracking information to update in their system.

If your order was dispatched more than five business days ago and tracking information is not yet available, please contact our support team for assistance.

Multiple Shipments For efficiency and environmental consideration, we aim to ship all items in a single package. However, if your order contains multiple products being fulfilled from different warehouses, it may arrive in separate shipments to ensure the fastest possible delivery. You will be provided with tracking information for each individual package.

If you have any further questions, our dedicated support team is here to assist you. Please feel free to contact us.